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Shared Growth

Shared Growth Activities

Communication with Business Partners

AhnLab maintains active communication and collaboration with its business partners through its Partner Portal.
The Company holds regular meetings to receive suggestions and requests from business partners and explore appropriate solutions. To ensure effective resolution of partner issues and requests, AhnLab assigns internal personnel to each case and records the status and actions taken until the issue is resolved.

[Business Partner Grievance Handling Channel Status]
Year Cases Received Cases Resolved Resolution Rate1)
2025 66 55 83%
  1. 1) Resolution rate: (Number of cases resolved / number of cases received) × 100
    The resolution rate may be affected by the time required to process certain requests and internal review procedures. AhnLab strives to address business partners' requests as promptly and diligently as possible.

Business Partner Awareness Training

AhnLab provides ESG training once a year for its certified partners to enhance their understanding of ESG and promote sustainability management throughout its partner network.

[Business Partner Awareness Training]
Training Date Training Topic Participating Companies Number of Participants
2025.02.20~21 2025 Global ESG Trends 95 AhnLab Certified Partner Companies 217
2024.02.22 Does Effective ESG Management Benefit Companies? 92 AhnLab Certified Partner Companies 222
2023.12.07 ESG Essentials: Background, Basic Concepts, and Importance 13 AhnLab Certified Partner Companies 60

Shared Growth Programs

AhnLab operates a variety of shared growth programs to foster a sustainable industry ecosystem and promote mutually beneficial partnerships with its business partners.

[Shared Growth Programs for Business Partners]
Category Program Details and Performance
Technical Support Support for Obtaining Technical Certifications
  • - Administered product-specific certification exams for partner technical support personnel
  • - Offered 13 certification courses related to EP and NW products in 2025
Operation of the AhnLab Technical Assistance Center (ATAC)
  • - Responded to technical support inquiries (tickets, chat, phone, and on-site support)
  • - Provided technical documents through the ATAC Knowledge Base
Financial Support Sales Incentive Program - Provided sales incentives
Marketing Fund Support Program - Provided marketing fund support
Training support AhnLab Base-Up Day (Twice a Year)
  • - Held seminars and workshops to strengthen partner capabilities
  • - Base-Up Day 2025 (Sales): 217 participants from 95 partners
  • - Base-Up Day 2025 (Engineer): 184 participants from 63 partners
Product Training - Provided training on new products and products requested by partners
Technical Training - Engineer Competency Enhancement Program (twice a year during regular semiannual training weeks)
Sales Training - Sales Competency Enhancement Program (seminars/conferences)
Management Support Product Support - Provided licenses to use AhnLab products
ISF SQUARE - Operated joint marketing programs